RETURN POLICY

Returns Policy for Artwithheart.co.za

Effective Date: 1 January 2024

Welcome to Artwithheart.co.za. Our Returns Policy is designed to provide clarity on the guidelines and procedures for returning products purchased or sold on our platform.

• Eligibility for Returns:
  • Returns are accepted only for products purchased on Artwithheart.co.za.
  • Eligibility is subject to the specific return policy of the individual seller. Review the seller’s terms and conditions before making a purchase.
  • To be eligible for a return, the product must be unused, in its original condition, and in the same packaging as when received.
  • Certain items, like perishable goods, personalized items, or intimate products, may not be eligible for return due to health and safety reasons. Check the product listing for specific return eligibility.
• General Return Guidelines:
  • Before initiating a return, ensure that you meet the conditions outlined by the seller’s return policy.
  • The return request must be made within the specified return period determined by the seller.
  • The product should be in its original condition, unused, and in its original packaging.
  • Include all original accessories, tags, labels, and documentation.
  • The return must comply with any exceptions or exclusions in the seller’s return policy or the Consumer Protection Act (CPA).
• Return Timeframe:
  • The return request should be initiated within the time period specified by the seller. This may vary from one seller to another.
• Return Process:
  • Initiate a return by referencing the seller’s return policy and contacting the seller directly through their stall.
  • Provide order details, reason for return, preferred remedy (replacement, repair, or refund), and any necessary supporting documentation or images.
  • The seller will communicate directly with you to resolve the return request.
  • Failure to adhere to guidelines and the seller’s returns policy may cause delays or rejection of your request.
• Return Shipping:
  • Customers are responsible for return shipping costs.
  • Safely package products, indicating the return reference number on the outer packaging.
  • Include all accessories originally sold with the product.
  • Comply with the seller’s returns policy.
  • co.za is not responsible for lost or damaged return shipments.
• Refunds:
  • Refunds or adjustments will be initiated within 7 (seven) days after the purchase, using the seller’s refund functionality. Check the seller’s policies for refund eligibility.
  • Refunds will be in the original form of payment, or a Artwithheart.co.za credit if necessary.
  • Allow 7 (seven) business days for the refund to be processed, subject to the seller’s refund policy.
• Exchanges:
  • Refer to the seller’s exchange terms and conditions. Artwithheart.co.za is not responsible for exchange-related matters.
• Damaged or Defective Items:
  • Contact the seller immediately for damaged or defective items.
  • Document the condition of the package before opening, and provide clear photos or videos as evidence.
• Warranty Claims:
  • Refer to the seller’s warranty terms and conditions for warranty claims.
• Modifications to the Returns Policy:
• co.za acts as an intermediary and accepts no liability. Resolve disputes directly with sellers.
• co.za reserves the right to modify this Returns Policy at any time. Changes are effective immediately upon posting on the website.
• Review the Returns Policy periodically for updates.

Contact us at support@artwithheart.co.za for questions related to refunds and returns.